Improved service response workflow

Internal workflow upgrades mean more consistent updates and cleaner handoffs between teams.

Behind the scenes, we consolidated our ticketing and summary templates so every client receives the same quality of follow-up. You should see fewer duplicate questions and more consolidated status notes.

We also added a secondary reviewer on high-priority threads to catch edge cases before they reach you. As always, reply directly to any message from our team—we monitor the full thread.

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